Privacy Policy

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Last updated: 30 August 2026

Root & Rise Family respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, contact us or purchase products through our online shop, and how that information may be used.

Information we collect

When you use our website, contact us or place an order, we may collect information that you voluntarily provide, including your name, email address, phone number, billing and shipping address, order details and any information you include in a message to us.

When purchases are made through our online shop, payment information is processed securely by our payment service provider. Root & Rise Family does not directly store your full payment card details.

Our website may also automatically collect certain technical information, such as your browser type, device information, IP address and information about how you interact with the website. This may be collected through cookies or similar technologies.

How we use your information

We may use your personal information to process and fulfil orders, arrange delivery, communicate with you about your purchase, respond to enquiries, provide customer support, maintain necessary business and transaction records, prevent fraud or misuse, and operate and improve our website and services.

We do not sell your personal information.

We will only use your information for marketing communications if you have chosen to receive them. You may unsubscribe from marketing communications at any time.

Payments and orders

Payments made through our online shop may be processed by third-party payment providers. These providers process payment information according to their own privacy policies and security practices.

We may share information necessary to complete your order with service providers involved in payment processing, website hosting, order fulfilment or delivery.

Shipping and delivery

If you place an order requiring delivery, we may provide relevant information, such as your name, delivery address and contact details, to courier or delivery providers for the purpose of fulfilling your order.

Third-party services and links

Our website is hosted and operated using GoDaddy and may use third-party services necessary to operate the website and online shop.

The website may also contain links to external platforms such as Instagram and WhatsApp. If you choose to use these services, their own privacy policies and terms apply.

Cookies

Our website may use cookies and similar technologies that are necessary for the website to function and may also use them to understand how visitors interact with the website.

Where required, visitors may be given options to manage their cookie preferences.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting applicable legal, accounting or regulatory requirements.

Your privacy rights

Depending on where you live and the applicable law, you may have rights regarding your personal information, including requesting access to or correction of your information, requesting deletion where applicable, or asking questions about how your information is being used.

To make a privacy-related request, please contact us using the email address below.

Children's privacy

Root & Rise Family creates books and resources for children and families; however, this website and online shop are intended for use by adults.

We do not knowingly ask children to submit personal information or make purchases through the website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, online shop, services or legal requirements. The latest version will always be published on this page with the date of the most recent update.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Root & Rise Family
Dubai, United Arab Emirates
Email: rootandrisefamilydxb@gmail.com